Customer Care Manager

• Manage customer feedback through various available sources i.e. feedback form, email, website, letter.
• Ensure feedback received are handled in timely manner, effectively and resolved in a professional manner.
• Responsible to lead investigations and follow-ups with customers and Department/ Unit Heads & recommending appropriate solutions and actions to resolve the matter.
• Lead and involved in training program related to customer service and patient experience.
• Identify operational risks, design & implement suitable programs to address the risks identified.
• Ensure timely updates of cases to Head of Department to mitigate risk to the Hospital.

• Degree or Diploma in Nursing or any other related discipline.
• Possess 8 years and above working experience. Experience in healthcare/ hospitality industry is an added advantage.
• Certifications related to Quality Customer Service, experience in hospital accreditation certification preparations will be an added advantage.
• Good communication and negotiation skills.
• Ability to handle difficult situations with the complaints.
• Fluent in spoken and written English and Bahasa Malaysia

• Those with direct industry experience with higher salary bracket will be considered.
• Opportunity for career growth.

Hunters International