Kinaxis Planning System SME Location: KL based Salary: Open for discussion Tenure: Contract Key Responsibilities: System Expertise & User Support Serve as the primary go-to expert for Kinaxis Maestro for the PU community, providing hands-on support to end users. Monitor and analyze how PU end users perform planning activities, ensuring alignment with global planning playbook standards as configured in the tool Address end user queries related to system functionality, troubleshooting, and best practices. Act as the first line of support for system defects, triage in and escalate through a defined process based on criticality and business impact as needed. Represent the PU in future digital enhancements as we evolve our Planning digital landscape, to include functionalities such as machine learning, AI, and Decision Intelligence. Training & Adoption Conduct PU training sessions, coaching users to enhance their proficiency in Kinaxis Maestro. Actively participate in the global community of Planning System Subject Matter Experts, led through the Planning Centre of Excellence, to share trends, arising concerns and improvement areas across geographies Develop and maintain PU training materials, PU Standard Operating Procedures (SOPs), and best practice documentation aligned to the global planning operating model. Ensure smooth onboarding of new PU users, guiding them through planning processes within the system. Drive adoption of new system capabilities, ensuring effective change management. Process Optimization & Governance Identify gaps or inefficiencies in how PU users apply planning process functionality within Kinaxis. Collaborate with global and Community of Practice teams to drive continuous improvement in planning practices as executed within Kinaxis Ensure adherence to global standards, policies, and governance frameworks. As part of the global SME community, provide feedback to IT and Process Owners on system enhancements and user experience improvements. Once appropriate certified, carry out agreed authoring and minor enhancements within the system to meet prioritized needs Requirements: Education: Bachelor&aposs degree in supply chain management, Logistics, Business, or a related field. Experience: 5+ years of experience in Supply Chain Planning, with a strong understanding of demand, supply, and inventory planning with hands-on experience as a Contributor withing Kinaxis RapidResponse / Kinaxis Maestro Proven experience in Supply Chain planning with hands on experience leading teams with a digital E2E tool Strong analytical skills and proficiency in supply chain software (Kinaxis Maestro desirable) and ERP systems (SAP ECC, S4 Hana, JDE) Ability to assess planning behaviours and drive user process standardization within a tool Excellent process and digital problem-solving and troubleshooting abilities. Effective communicator with strong training and coaching skills for those in planning in Pune and in the markets Experience in change management and user adoption strategies. Ability to work cross-functionally with local, PU and global planning teams, and technical IT teams Show more Show less