Service Delivery Manager

• Review and write reports on difficult instances, then present them as necessary.
• Prepare a presentation deck for meetings about service performance.
• Hold regular meetings to examine the performance of the service.
• Participate in troubleshooting sessions for escalated situations to improve communication and reporting.
• Create and carry out a preventative maintenance exercise for essential clients. With the help of the engineers, create the presentation deck and the preventive maintenance reports.
• Create relationships between clients and principals, and give solutions.

• A candidate with a technical diploma or university degree in computer science, information technology, or a related field.
• Minimum of five years of expertise in IT networking and cyber security.
• Effective writing and vocal communication abilities.
• Ability to handle pressure and operate under tight deadlines; practical time management skills.
• A team member with superior analytical abilities and a positive approach at work.

• Excellent writing abilities for technical documents.
• A solid grasp of technical issues and the ability to recognize dangers.
• Proven project management or customer service abilities.

Bright Prospect