Job Summary: The Customer Experience Executive will mostly be responsible for connecting and maintaining relationships with potential and existing customers. The incumbent will serve as the customer service personnel for Dropee. Key Accountabilities : Deliver exceptional customer experience to our customers. Multitask in handling multiple calls/chats/emails simultaneously. Provide a satisfactory (ideally magical) resolution, by weighing the options from all stakeholders' (customer, partner, and Dropee) point of view Respond with good content with proper structuring and grammar Communicate clearly and efficiently with our customers as well as internal teams Assist with processes to ensure efficient and cost-effective operation & utilization of the pick areas Help propel 3PL Fulfillment Operations to achieve key goals and objectives and the execution Ensure accurate execution of SOPs for order fulfillment and logistics processes. Accountable for achieving smooth order fulfilling procedures. Monitor all order fulfillment statistics and reporting in support of the department operations Report to the Director of Operations and assigned team leader on tasks related to fulfillment and customer experience and assist whenever necessary. Position Specifications: At least 1 year of working experience in any related field. Bachelor's degree in management, marketing or any related field. Customer-centric mindset. Have great people skills. Ability to come up with solutions almost immediately.