Executive Accounts Receivable
- Kuala Lumpur
- Permanent
- Full-time
- Ensure claimable expenses, particularly Advertising & Promotion (AnP), are billed to clients accurately and within stipulated timelines.
- Reconcile clients' accounts and follow up on outstanding or disputed items, ensuring accuracy and alignment with supporting documentation.
- Monitor account details for irregularities or non-payments, investigating root causes and resolving issues in coordination with Business Units (BUs) and relevant departments.
- Liaise with clients and BUs to address queries and discrepancies in a timely and professional manner.
- Support the achievement of monthly KPIs and contribute to continuous improvement efforts within the claims function.
- Participate in monthly AR KPI meetings and quarterly roll calls, contributing insights and updates on claims-related matters.
- Engage stakeholders-including clients, BUs, and internal departments-to build trust and ensure alignment on key processes and expectations.
- Contribute to automation and system enhancement initiatives, including ERP improvements and Robotic Process Automation (RPA), to streamline claims operations.
- Assist in driving or supporting departmental projects and initiatives aimed at enhancing claims processes and efficiency.
- Take ownership of tasks assigned by the Manager and step up where necessary to ensure continuity and high standards of service delivery.
- Computer literate (MS Excel, Outlook, PowerPoint)
- SAP knowledge preferred
- Familiarity with AnP or AR claims processes an advantage
- Detail-oriented and organized
- Strong communication and interpersonal skills
- Positive and solution-oriented mindset