Service Delivery Manager role in a Health and Wellness Company Your new company The company was founded in the 90s and has operations in over 80+ countries. They are a global health and wellness company that specialises in science-based nutrition products. Your new role This role involves leading a team of engineers in Contact Centre Operations, focusing on both technical leadership and team management. Key responsibilities include: Estimating work and tracking delivery commitments. Managing the lifecycle and total cost of ownership (TCO) of technologies. Maintaining up-to-date architectural documentation. Developing talent and fostering a high-performance culture. Supervising deliverables and resolving issues. Leading change management and integration efforts. Hands-on troubleshooting of global contact centre outages. Designing and implementing contact centre solutions. Participating in a 24/7 on-call rotation. Documenting and streamlining IT support procedures. What you&aposll need to succeed Minimum of 5 years of experience in Contact Centre Operations You should be proficient in contact centre technology (Genesys platform, VoIP, SIP, Cisco etc). You should have prior leadership experience. Experienced in WAN and LAN technologies What you&aposll get in return A competitive remuneration of up to RM16,000 Opportunity to travel overseas in this role Flexible working arrangement What you need to do now If this role is what you are looking for, click "Apply" on the job itself. For a private and confidential discussion on other job opportunities within IT Infrastructure, you may reach out to me at +603-7890 6195 or [HIDDEN TEXT] At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. If this job isn&apost quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Show more Show less