Specialist - Business Analyst

Startek

  • Malaysia
  • Permanent
  • Full-time
  • 22 days ago
Job Category: Non AgentJob Description:As a Business Analytics Specialist at Startek Malaysia, you will play a pivotal role in driving datadriven
decision making for the company. This full-time position is based in Ara Damansara,
Selangor, and will involve leveraging your expertise in business analysis and data analytics to
uncover valuable insights and support strategic initiatives.Key Responsibilities:
  • To translate large data to meaningful reports.
  • To work with various cross functional teams to gather data and convert it to dashboards/
productivity reports. * To prepare regular reports with accuracy.
  • Meet deadlines for all reports and dashboards.
  • To provide data in various formats excel, word and power point.
  • To maintain good typing speed and accuracy when working with numbers.
  • Proactively close data gaps if any in the process.
  • To identify opportunity areas in MIS, Attendance, Profitability along with alternate
solutions.Key Requirements:
  • Degree in Business Analytics, Data Science, or a related field.
  • Minimum 3 years of experience in a business analytics or data analysis role.
  • Preferably someone with P&L exposure.
  • Proficient in data extraction, transformation, and analysis.
  • Strong problem-solving and critical thinking skills to identify and resolve complex
business challenges. * Excellent communication and presentation skills to effectively convey insights tostakeholders. * Ability to work collaboratively within a team and across different departments.
  • Familiarity with the information and communication technology industry is an advantage
About Us:In a world where customers consistently interact with your brand across multiple channels-including digital and social-we at Startek value our ability to effectively garner those interactions and CX insights, analysing, unlocking, and providing intelligence that drives digital transformation and further revenues for you, our client.Put simply: we break down the complexity of your customer lifecycle and help your customers build and sustain emotional connections with your brand.Our tech-enabled and Human assisted digital solutions build both on your CX requirements and our business transformation expertise and willingness to consistently pivot, innovate, and take advantage of new digital technologies.It's a robust approach. We've partnered with global brands for over 3 decades now -working with them across their consumer value chain and providing new age customer experience solutions and insights that are helping them define and reach their target audiences with greater efficiency and better value for every dollar spent.Our partnerships have always been about more than building emotional connections with customers; they are about using artificial intelligence, omnichannel orchestration and providing CX insights & technologies, that has the power for digital transformation We do this across 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries.*** DISCLAIMER***With the increase of remote positions since COVID, many companies have seen an increase in false representation recruiters and offering fraudulent positions/pay rates that do not exist.These messages are from anonymous sources and crafted to appear as they are being sent from Startek recruiters. All communication from Startek will have an email address from “startek.com”.Additionally, a scam message can request funds or other personal information prior to the offer letter being released. This is not a standard operating procedure for Startek to be employed with the organization.Startek is not responsible for any fraudulent representing the company.About the Team: At STARTEK, we believe the most important customer engagement is the one that happens next. And that's where you come in! We're looking for customer support representatives who are true engagement specialists - skilled at engaging in meaningful interactions that make our clients' customers say “WOW!” In this role, you'll be responsible for supporting customers through live chats as well as troubleshooting issues with their specific wireless internet products and services. Most importantly, you'll have the opportunity to make a difference, every day, in the lives of our clients' customers. In return, we offer a competitive compensation package, great benefits, a fun, and friendly atmosphere and so much more! If you're positive, energetic, and ready to engage, apply now for immediate consideration.

Startek