Business Process Sr Representative - After Market Services

Pulau Pinang
Permanent
Full-time

12 days ago

Job Description:Overviewis on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn moreOur culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
ResponsibilitiesThe RMA (Return Material Authorization) Administrator helps coordinate repair orders for Keysight products between the field and the factory. As part of the After Market Services (AMS) team, this person works with other RMA Administration specialists to support a growing global customer base. They coordinate with Customer Service, Technical Support and Sales teams across all Ixia business divisions. The right candidate will be customer focused, with excellent communication skills, detail oriented, experienced with Oracle or similar CRM/ERP systems.

Process RMA order requests in SFDC
All customer RMA related instructions, status requests and follow-up correspondence
Coordinate with RMA technicians on order shipment and repair schedules
Work with shipping department as required to expedite order shipments
Work with Receiving to resolve receipt issues pertaining to RMA orders
Field requests for problem history, verification of ownership, warranty etc.
Verification of inventory availability for order fulfillment
Closure of RMAs and service requests
Creation of Export Documentation for RMA shipments as necessary
Interface with all stakeholders in Operations management team
Other assignments as identified by management as needed

Qualifications

4+ years of experience in RMA Administration, Customer Service or Order Entry
Proficient in MS Office and Outlook
Ability to communicate clearly and effectively (written and verbal)
Responsive and empathetic to customer needs and requirements
Ability to handle long periods of computer usage
Self-motivated and able to work proactively in a fast-paced environment
Must be highly organized, with strong planning, time management and decision-making abilities
Manages projects efficiently and independently; requires minimal supervision.
Team dynamics - work effectively with team members in support of department goals
SFDC (SalesForce.com) knowledge a plus

Candidates must be local or willing to relocate/commute to Bayan Lepas.***Keysight is an Equal Opportunity Employer.***

Keysight Technologies

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