FIND YOUR 'BETTER' AT AIA If you believe in better, we'd love to hear from you. About the Role Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards Roles and responsibilities To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division. To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division. To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only. To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division. Job Requirements Bachelor's Degree in related discipline Minimum 3 - 5 years working experience as business analyst position preferably policy servicing department Good command of English (both written and oral) Good presentation and interpersonal skills Possess good problem-solving and analytical skills Able to work independently Proficient in using JIRA, Confluence and Microsoft Office applications Results driven and customer-oriented mindset