Responsible for overseeing both operational and management tasks related to installation, after-sales services, logistics, and team coordination for MEL in the assigned regions.Key Responsibilities:Operational (Normal Job):
Perform installation of products.
Handle after-sales (AS) services, including in-house repair, product exchange, and paid services.
Manage rental collection (RC) in Sandakan, Tawau, Sibu, and Bintulu.
Coordinate product delivery.
Conduct maintenance (RS) work.
Process product returns.
Execute repossession of products as necessary.
Carry out site visits, collections, and manage repossessed products.
Management Job:
Assist EM (Executive Manager) in managing the regional team.
Support the hiring process for MES staff.
Manage job assignments and work allocation.
Oversee stock and warehouse operations as PIC.
Attend HQ projects and site visits (e.g., Celcom Project).
Resolve escalated AS cases or issues unresolved by MES.
Monitor in-house repair statuses.
Complete tasks assigned by EM and provide full support.
Conduct inventory audits and prepare stock quantity forecasts.
Monitor and track MES job status.
Requirements:
Candidate must possess at least a Primary/Secondary School qualification, Professional Certificate, Diploma/Advanced Diploma, or equivalent in any Business-related field.
At least 1 year of relevant working experience is preferred.
Preferably with experience as a Magic Engineer Leader or similar role.
Good communication skills in English and Bahasa Malaysia, both written and spoken.
