Summary ABOUT SAINT LAURENTFounded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.Job DescriptionWe are currently seeking a Department Manager who will report to the Store Director as part of our dynamic team in TRX.ROLEThe Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.Business developer:Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintainedEnsure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash deskImplement action plans defined with the HQ and Store director and guarantee follow up at store levelAnalyse store trends and communicate high quality relevant feedback to the Store Director and Retail DirectorPunctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issuesKeep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the StaffTalent leader and developer:Communicate on a daily basis technical and stock information related to the product to the Staff in the DepartmentCreate and maintain a positive and motivating work environmentMotivate and challenge the team on a daily basis in your departmentRecruit, retain and develop your teamSupport the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plansEnsure your team are kept informed of store performance and KPIsIdentify and develop the strengths of each team member, supporting professional growth through training and coachingProvide team training in order to engage customers: clientelling, after-sales activities, deployment of training toolsProcess Manager:Ensure that all the processes are in compliance with legal and safety requirementsChallenge current processes to ensure efficiency and effectiveness in your departmentTake all the necessary measures to ensure loss prevention and safety in the storeEnsure the correct rotation of the goods in the warehouse for the department involvedAdhere, inform and follow-up on all Company Policies & Operational ProceduresBrand Promoter:Promote the culture of the brand internally and externallyBuild a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPsEnsure the store atmosphere upholds brand imageAlways lead by exampleGuarantee excellent customer experiencePersonally manage all delicate situations regarding issues related to the productPROFILESignificant experience in the sale of luxury goods or retailProven management experience and the ability to achieve results through providing constructive, feedback and coachingProduct sensitivity and extensive product knowledge within the categoryStrong knowledge of the market and fashion trendsHigh sensitivity to customer experience and loyaltyDetail orientated and highly organised with the ability to prioritise the needs of the businessAdaptable in your approachWillingness to be involved in innovative projectsExcellent interpersonal skills and a passion for providing excellent customer serviceA positive attitude with ambition to learn and developSaint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.Job Type RegularStart Date 2024-03-01Schedule Full timeOrganization Saint Laurent Malaysia
