Fraud Analyst - National Scam Response Unit (NSRU)
Kuala Lumpur
Permanent
Full-time
5 days ago
Who We Are As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This role functions within the MALAYSIA COMPLIANCE Anti-Fraud department (MAL COM AF) and seeks to trace and secure funds involved in fraud and scams, and to provide actionable fraud intelligence through comprehensive trend analysis and MIS. Facilitate daily operations within MAL COM Anti-Fraud (AF) including verifying accounts and transactions as well as tracing and securing funds lost in fraud and scams. Must be able and willing to work on 24x7 rotational shifts. Enhance internal and external intelligence networks for fraud management developments, fraud threats and trends. Conceptualize and implement practical monitoring for trend analysis and MIS through the development of comprehensive fraud reports, assessments and reviews. Practical monitoring includes: Data Collection And Management Gather data from various sources, including databases, spreadsheets, and external data sources. Ensure data integrity and accuracy through data cleaning and reprocessing. Data Analysis Analyse large datasets to identify trends, patterns, and insights. Use statistical methods and tools to interpret data and generate actionable insights. Data Visualization Create visual representations of data to communicate findings clearly and effectively. Develop dashboards and reports for stakeholders to facilitate data-driven decision-making. Reporting Prepare detailed reports summarizing analysis results, trends, and recommendations. Present findings to management or stakeholders in a clear and concise manner. Educational and Experience Background University degree, preferably in a field associated with statistical and/or data analytics. Coding experience (SAS, SQL, Python etc) and/or formal training in SAS analytics would be highly advantageous. Experience in practical fraud management or investigation with good working knowledge of cyber frauds and social engineering modus operandi will be an advantage. Have knowledge of the financial services industry, specifically in consumer and corporate banking. Advanced or Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, Power BI and other necessary applications. Languages Must be able to understand, speak, read, write in the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential. Skills Independent, resourceful and enthusiastic with a high sense of integrity. Excellent verbal and written communication skills with the ability to communicate and convey complex data insights to non-technical stakeholders at all levels. Detail-oriented and systematic with an analytical approach to problem-solving with good planning and execution skills. Highly adaptable in an ever-changing fraud and scam environment, and resilient in intense situations demanding attention in multiple areas. Ability to work independently with minimal supervision, demonstrating a proactive approach to tasks. What We Offer Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Show more Show less