We are seeking a highly motivated and experienced F&B Operations Manager to oversee and lead the operations of multiple outlets. The ideal candidate will work closely with senior management to ensure operational excellence, customer satisfaction, and profitability, while aligning with the company's long-term business vision. Responsibilities Collaborate with top management for strategic planning and execution to meet annual business objectives. Fully responsible for financial performance, including budgeting, forecasting, and cost control for all outlets. Monitor and control all P&L items to ensure profitability. Ensure all outlets adhere to hygiene and safety standards. Take on additional tasks and projects as assigned by the company. People Management Develop and manage workforce planning and staffing forecasts. Create a positive and productive work environment for all team members. Implement and uphold customer service SOP standards across all outlets. Work closely with HR for recruitment, onboarding, training, development, and retention of staff. Optimize staff scheduling to achieve maximum productivity and efficiency. Monitor and control labour costs to remain within budgeted levels. Audit & SOP Compliance Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs. Conduct regular audits to ensure compliance with hygiene, safety, and company standards. Ensure outlets are well-maintained, adequately stocked, and prepared for daily and peak operations. Customer Service Excellence Continuously enhance customer service standards by identifying customer needs and resolving issues proactively. Analyze service trends and propose system improvements to enhance customer satisfaction. Ensure effective communication across all departments including marketing, purchasing, kitchen, and outlet teams. Requirements: Diploma/Degree in Hospitality Management, Business Administration, or related fields. Minimum 10 years of experience in a managerial role in F&B operations management, preferably with experience in coffee Beverage-related outlets or caf operations Experience in setting up and managing new outlets will be an added advantage. Strong leadership, communication, and interpersonal skills. Solid knowledge of F&B operations, including costing, budgeting, and P&L management. Hands-on approach with excellent problem-solving and decision-making abilities. Strong organizational skills with keen attention to detail. Ability to join the company asap Interested candidates are invited to apply online with detailed resume. Only short-listed candidates will be notified. Show more Show less