TikTok Shop - Creator & Community Manager (Malaysia, E-Commerce)
TikTok
Kuala Lumpur
Permanent
Full-time
23 days ago
Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. About The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands. About the team Global E-commerce Search: Our team is responsible for the US eCommerce search product, including making search strategies and search front-end interaction design. We focus on increasing income and creating a good e-commerce ecosystem. Responsibilities - Growing and nurturing Tiktok Shop creators via both one-to-one and community-wide management and communication - Develop quarterly and monthly operation plans for creators to increase their content production diligence and increase creators' earning potential on TikTok Shop - Organise activities for creators to improve content quality and understanding of TikTok Shop policies both online and offline - Coordinate with internal and external stakeholders to plan and execute creator-centric campaigns to drive creator growth - Coordinate with brands and sellers to build partnerships and collaborations with creators to achieve healthy platform growth - Manage and control creator budget planning to ensure healthy return on investment for platform - Become familiar with internal creator management tools and e-commerce related functions for creators - Ensure smooth delivery and communications between all creators-related stakeholders both internally and externally - Support all creator-related operational tasks when required Qualifications Minimum Qualifications - Bachelor's degree in Business Administration, Marketing, Communications or a related field - 3+ years of experience in community management or influencer management - Proven ability to plan and execute online and offline event - Clear communication skills with proficiency in English and Malay is a must as you will be working with Malay speaking creators Preferred Qualifications - Prior experience as a TikTok Shop content creator is a plus - Analytical and data-driven mindset to track performance - Prior experience in e-commerce is strongly preferred TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
