Mission: The mission of the L3 EUS Engineer is to maintain a high level of expertise on this Workstations technology domain. He/She will liaise with Service Managers and Solution Architects in service strategy definition, contribute to service development by designing solutions according to the service strategy and will act as Level 3 for supporting incident/problems processes. This position will both report to the GIO EUS GOPS Managed Devices Manager as well as GIO End User Services Hub APAC Manager. Within the Global Operations team, the L3 EUS Engineer CUW (Common User Workstation) helps to ensure the stable operation of Windows or Chrome based Endpoints on a global perimeter. The L3 EUS Engineer CUW will contribute and/or suggest technical improvements for the End User Service in general. Accountabilities & Related Activities: Windows Images Engineering and maintenance of the global CUW - golden image - (based on Windows) Create and maintain different configurations of CUW Support and/or propose evolutions regarding CUW Evolution and monitoring of the industrial process to distribute the golden image to Field Service all around the globe Share new CUW images with hardware providers and validate its correct functionality Write technical documentation and procedures Adhere to Air Liquide ITIL change management process and support global Chand Advisory Board meetings Advise on technology decisions & provide service implementation guidelines Workstation Management Work closely and actively with other team members on different projects linked to workstation management Conduct daily technical administrative work to ensure the availability, stability and security of the solution and endpoints Supports the patching and upgrades of systems and operating systems in the environment L3 support and troubleshooting, analyze problems and root causes Contribute to realize technical implementation relevant to support the strategy of EUS and its Roadmap Understand and document the technical requirements for new services or service enhancements. Advise on technology decisions & provide service implementation guidelines Review & provide input on proposals from an architectural perspective, including feasibility, technical viability Contribute to the problem management and Continuous Improvement processes around workstation management. This does include contribution with knowledge management for End User Support teams (procedures, knowledge articles, etc, .) Are you a MATCH Experience - 2 to 5 years of experience in IT infrastructure in large multinational companies, if possible with a End User Service major Travel Required: Yes (Up to 20%, including internationally), upon business needs Proven experience in Microsoft MDT, AIK, WDS Proven experience in Image creation Proven experience in Workstation management (MS SCCM or BBCA Marimba or IBM BigFix) Strong knowledge in Windows OS Experience in script languages (VBS, Powershell) Solid understanding of End User related devices (Laptop, Desktop, Tablet, Chromebook) GPO Solid understanding of DNS, Active Directory, DHCP, DNS, IP Printing, LAN, WLAN, Web Browsers Knowledge of Printing Services Experience with the IT Infrastructure Library (ITIL) framework Experience in MDM (Airwatch, MobileIron, Soti, Intune) is a plus First experience with Chrome OS is a plus Experience with a ITSM tool with preference for Service Now What We Offer: Hybrid work arrangement Office location is accessible via MRT (Bandar Utama station) Highly engaged and empowered work culture Dynamic multinational team of more than 14 nationalities Continuous learning & development We take care of our employees: Medical card coverage for self and dependents (outpatient and inpatient) Extended health & flexi benefits coverage (Child's specialist claim, Pap Smear, Mammogram, Self Relaxation Expenses, Fur Benefits etc.) Monthly NICE Program activities for team bonding and well-being lifestyles Join us in an exciting experience: you will find a world of learning and development opportunities where creativity is at the heart of what we do, in an open, collaborative and respectful environment.
