Senior Manager, Operational Excellence (OpEx) (Compliance Operations)
- Kuala Lumpur
- Permanent
- Full-time
- Lead a team of four Operational Excellence specialists, setting strategic direction, managing performance, and fostering a high-performing, collaborative team culture.
- Drive and oversee process improvement initiatives that enhance efficiency, accuracy, and scalability across compliance operations, including KYC, transaction monitoring, and sanctions controls.
- Design, implement, and optimize end-to-end workflows, leveraging automation and technology to reduce manual efforts and mitigate operational risks.
- Collaborate cross-functionally with Compliance, Risk, Product, Engineering, and other key stakeholders to identify operational pain points and deliver sustainable, compliant solutions.
- Establish and track performance KPIs for both processes and the OPEX team; use data-driven insights to guide continuous improvement strategies.
- Own the development, documentation, and governance of standard operating procedures (SOPs) and best practices to ensure consistency and regulatory compliance.
- Lead the evaluation and deployment of RegTech solutions, ensuring successful implementation, testing, and operational adoption across relevant compliance workflows.
- Champion a culture of continuous improvement and operational excellence, acting as a change agent to drive innovation and process transformation.
- Identify and assess operational risks, proactively working with stakeholders to strengthen internal controls and ensure audit readiness.
- Provide coaching and mentorship to team members, enabling their professional development and capability growth within the operational excellence function.
- Bachelor's or Master's degree in Business Administration, Engineering, Operations Management, or a related field.
- 5+ years of experience in compliance operations, process improvement, or operational risk within financial services or fintech; 2+ years in a leadership or team management role preferred.
- Proven expertise in process optimization, workflow automation, and continuous improvement using frameworks such as Lean, Six Sigma, or Agile.
- Demonstrated leadership skills, including team management, performance coaching, and stakeholder alignment across departments.
- Strong strategic thinking and problem-solving capabilities with the ability to navigate complexity and deliver practical solutions.
- Excellent interpersonal and influencing skills, with the ability to communicate effectively at all organizational levels and across functions.
- Familiarity with project management principles, and experience managing multiple initiatives simultaneously while maintaining focus on delivery and impact.
- Highly adaptable, proactive, and comfortable working in fast-paced and evolving environments.
- Excellent written and verbal communication skills, with a sharp attention to detail and documentation quality.
- Strong understanding of regulatory compliance frameworks (e.g., KYC, Transaction Monitoring, Sanctions) and how operational design impacts regulatory effectiveness.
- Competitive remuneration package (Basic Salary + Yearly Bonus).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 3,500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
#LI-ONSITE