Channels & Digitalization function enables end-to-end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers' banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self-service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers' lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers. Responsibilities Drive the Branch's overall KPI, revenue generation and optimisation of cost, refers and cross-sells across segments, bringing the whole bank to the customer instead of a single product or segment Ensure full compliance of all regulatory and internal governance, drive service excellence and act as a role model in protecting the Bank's reputation and branding Assist the Area Manager in delivering Area performance Responsible for joint marketing and appointment involving various segments Promote and drive cross segment referrals between business units and across regions Responsible for Customers Events and Seminars involving various segments. And Joint Branch activities to build team spirit and teamwork among various segments. Execute branch strategy in close collaboration with country segments / products to ensure branch sales optimisation and cost efficiency Responsible for community leaders building networks to grow new to bank customers Carry out regular joint meetings and engagement to drive KPI and campaign targets Manage branch cost within budget set by Group Channels Head Involve in Business Development and Strategic Planning Manage / optimise trade-offs between sales and service capacity within branch and ensure they are aligned to overall channel / branch policies Coach, counsel, share observation feedbacks and common lapses to both sales and service staffs Prompt update of changes to and new regulatory requirements and penalties Ensure all complaints and feedbacks are resolved promptly and root causes identified to prevent similar occurrence in the future Keep regular engagement of customers to deepen relationship, increase wallet share and prevent attrition of valued customers Manage and allocate suitable Branch Sales / Service Staffs for skills and product training Coach, counsel and develop both sales and service staffs to increase productivity Manage branch staffs (both sales and service) on a day-to-day basis Job Requirements A recognised Bachelor's degree in any related discipline Minimum five years' experience in branch management in the banking industry Strong written and verbal communication skills. Proficiency in Bahasa Malaysia and English is essential, while knowledge of other dialects will be an added advantage Good interpersonal and relationship building skills Good team player, is self-motivated, and able to work independently Strong negotiation and influencing skills to drive sales Leadership abilities, is aggressive, and results-oriented Those with balanced exposure to commercial lending, consumer banking sales and branch operation would be an added advantage Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a difference.