Company Background: Shared Service Position Title: HR Service Specialist (Ops Team) Tenure: Contract Headcount: 1 Overview of Position The HR Service Specialist will be responsible for working with the Regional Services Hubs, employees, HR Systems to provide payroll input management, Success Factor Time, customer service, and operational support on an array of back-end HR related processes. Position Summary and Key Responsibilities: Responsibilities include but are not limited to consolidate and preparation of the payroll input to payroll vendor for payroll processing Responsible in executing time management activities in Success Factor to ensure employees are paid correctly per time data Responsible for ensuring payroll input processing is in accordance with established processes and compliance control. Responsible for perform analytical reviews of payroll input transactions to identify errors and drive compliance to HR/Payroll guidelines. Responsible to prepare and submit various payroll input related report as per scheduled timelines. To ensure timeliness and 100% accuracy in all activities relating to payroll input administration and processing. Responsible for some of the Site HR and COE administrative tasks To attend to queries relating to payroll and time processing related activities & matters. Provides second line support within the HR Service Center for HR customers seeking for support on HR requests in the Payroll Input and Success Factor/SAP Time domain which may require a significant level of subject matter expertise Provides guidance to HR Stakeholders on queries regarding the Success Factor Time and Payroll Input processes Logs and monitors requests and inquiries raised to HRSC and informs requesters of status of requests Identify potential improvements in the processes and continue to work on the enhancement on efficiency of service delivery model Experience and Qualifications: Experience with understanding functional architecture of Success Factor HR system to perform research and resolve basic and complex issues dealing with data especially in time related data Experience with creating and executing test scripts to confirm system changes and escalate issues and defects Experience in working in IT, Human Resources, Payroll and/or HR related service functions Familiarity with the company's HR and Payroll policies and procedures for global and also sites that they supported. Meticulous/detailed person Advanced Microsoft Excel knowledge will be an advantage Must exhibit strong security and confidentiality practices Excellent time management and work prioritization, ability to multi-task Demonstrates strong ability to communicate clearly and successfully through a variety of channels and circumstances. Demonstrates ability to communicate effectively in English both verbally and in writing. Adaptive problem solving through applying new methods and concepts to the Service Center (for example, new processes and/or technical solutions). Strong process and procedure orientation with the ability to apply continuous improvement methods. Strong analytical skills Must be customer-focused and comfortable working with a diverse group of people and able to work effectively within a team.
