Payroll Project Manager (Kuala Lumpur-based, Relocation Provided)
- Kuala Lumpur
- Permanent
- Full-time
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.Get to Know our Team:The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.The Opportunity:As a Payroll Project Manager, you will play a pivotal role in overseeing both operational excellence and strategic initiatives within our payroll function. You'll be responsible for managing vendor relationships, optimizing processes, and leading implementation projects that address our most critical payroll needsThis role is highly strategic and hands-on. You'll balance day-to-day operational oversight with project leadership, monitoring payroll operations health while driving continuous improvement. You'll work closely with internal stakeholders, external vendors, and cross-functional teams to deliver measurable impact on payroll efficiency and effectiveness.Success in this role means building up operational excellence while successfully implementing strategic initiatives. You'll use data and insights to inform decisions, anticipate challenges, and continuously improve performance. Your ability to influence, build consensus, and manage relationships across functions will be key to driving in achieving results.** This position is based in Kuala Lumpur, and we are open to both local and international candidates. Relocation support is available for the eligible candidate to ensure a smooth transition to working and living in Kuala Lumpur. Please note that remote work or working from locations outside of Kuala Lumpur, Malaysia is not available for this role.What you'll get to do:
- Lead Implementation: Manage end-to-end implementation of payroll systems and projects with our selected vendor, ensuring on-time delivery and alignment with business requirements.
- Coordinate Cross-Functional Efforts: Work effectively with both internal departments and external partners to ensure seamless project execution and stakeholder satisfaction.
- Deliver Executive-Level Insights: Provide clear, actionable reporting and recommendations to leadership through presentations and regular reviews.
- Drive Process Optimization: Identify and implement improvements to documentation, processes, and workflows that increase efficiency and reduce manual effort across payroll operations.
- Manage Vendor Relationships: Oversee service level agreements and requirements for all payroll vendors, ensuring compliance with contractual obligations and performance standards.
- Develop Performance Monitoring Metrics: Arrange all operational requirements, validate pricing accuracy, and ensure timely billing to track service metrics, operational performance, and key indicators for management reporting.
- At least 5-7 years of experience in payroll operations and/or project management, with a proven track record of managing complex initiatives in a global or matrix organization.
- Experience in developing and executing change management strategies to ensure seamless operations.
- Excellent project management skills, with experience leading projects involving cross-functional stakeholders.
- Experience with process improvement methodologies and operational excellence initiatives.
- Strong analytical capabilities, with a data-driven approach to problem-solving and decision-making.
- Exceptional communication skills and the ability to influence stakeholders at all levels.
- Demonstrated experience in vendor management, including developing and monitoring performance metrics, dashboards, and reporting frameworks.
- Experience working with Workday as an HRIS.
- Familiarity or knowledge of ADP/CloudPay platforms.