At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. Sound like you Then read on. About the Role Responsible for providing after-sales support to policy-related administrative processes. Job Description: Process all CIH transactions received as per stipulated requirements. Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded. Ensure 100% on-time implementation of impact plans and participate / drive / contribute in team activities. Attend and get certified for development plans identified to upgrade authority limit/ up skilled and personal development Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements. Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded. Ensure team operating efficiency. Correspond and reply via email to business partners on any clarification and enquiries on the cases received. Continuously attend/involve with training for personal and career development. Support processing within the department including cross support processing for other countries.