Job Title: Fraud Detection Analyst (Entry-Level) Shift: Rotational (24x7 coverage) Job Purpose: The Fraud Detection Analyst is responsible for reviewing and analysing suspicious transactions flagged by fraud detection systems. This role involves assessing customer spending behaviours, identifying potential fraud patterns, and making real-time decisions to minimize financial losses. Analysts will also interact with customers to verify transactions while maintaining a high standard of customer service. Key Responsibilities: Monitor and review suspicious transactions generated by fraud detection systems. Identify fraud trends and abnormal patterns to proactively prevent financial losses. Investigate alerts and transactional activities to mitigate fraud risks. Make sound fraud prevention decisions in line with internal policies and guidelines. Handle inbound calls related to fraud verification and transaction validation. Process offline fraud referrals from CitiPhone and other internal business units. Contact customers using defined strategies to confirm or rule out fraud. Ensure adherence to fraud prevention protocols while delivering quality service. Required Skills & Qualifications: Strong analytical and problem-solving skills. Ability to identify unusual patterns from large transaction datasets. Excellent communication skills in English. Basic understanding of credit card and banking fraud prevention (preferred). Prior experience in financial services, call centers, or risk analysis is a plus. Willingness to work on rotating shifts for 24x7 coverage. Show more Show less