Role - Technical Engineer (Mandarin) Location: KL Sentral Working Hours - 9am to 6pm (Mon - Fri) Intake - 11th August Salary Range- RM4000 - 4500 + 600 KPI Allowance for Fresh IT/Computer Science graduates Salary Range- RM5000 - 9000 + 600 KPI Allowance for Experienced Language Requirement: Fluent in Mandarin and English Eligibility: Open to Malaysian Citizens only Candidate must possess at least a Diploma & above - Computer Science/Engineering / IT. Required language(s): Mandarin & English Fresh graduates who are interested to start their career in Microsoft products support are also encouraged to apply - Full Training Provided Normal working hours Responsibility Represent Client and communicate with their customers. Effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction Document incidents, report customer suggestions and technical issues to Microsoft Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, efficiency, productivity and utilization targets required by Microsoft business unit Communicate and collaborate with cross-group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems Produce quality documentation and share with the appropriate team members and tech lead as appropriate Show more Show less