About us : "Keep Moving" ANTA was established in 1991; while ANTA Sports Products Limited, a widely recognized global sportswear company, was listed on the Main Board of HKEx in 2007 (Stock Codes: 2020 (HKD counter) and 82020 (RMB counter)). The mission of the Company is to bring the transcendent sports spirit into everyone's life. ANTA Sports principally engages in R&D, design, manufacturing, marketing and sales of professional sports products including footwear, apparel and accessories. By embracing an all-round brand portfolio including ANTA, FILA, DESCENTE, KOLON SPORT, MAIA ACTIVE and JACK WOLFSKIN, etc., ANTA Sports aims to unlock the potential of both the mass and high-end sportswear markets. ANTA Sports is also the largest shareholder of Amer Sports, Inc., a global group of iconic sports and outdoor brands, including Arc'teryx, Salomon, Wilson, Peak Performance, and Atomic, whose shares are listed on the New York Stock Exchange (NYSE: AS). Job Responsibilities Operations Generate & compile various daily, weekly, and monthly performance reports in an orderly and timely manner and follow up on outstanding issues Closely monitoring and reviewing of daily sales performance with retail operations team to ensure financial targets can be met Ensure timely submission of store ops reports, ensure completeness, and follow up with retail outlets for any errors and/or discrepancies Assist in tracking complaints, and follow-up with Operations team to ensure all complaints are resolved timely and within guidelines. Provide summarization of customer compliments, and complaints and resolution for sharing with Retail Operations Manager and stores to address future service gaps Provide other backroom sales support services (e.g., store promotion performance, staff productivity report) and ensure operational issues are resolved professionally, timely, and effectively Owns communication path from office to stores and ensure that it is clear and be the contact point for stores to clarify Ensure stores are following proper operating procedures and processes To prepare & compile sales data for commission & incentive calculations Inventory Act as a liaison and manage the team communication with stores regarding inventory needs, stocks allocations, mark-downs, and delivery pre-alerts Coordinate with Area Manager on cases where stores will be over or under stocked with inventory and ensuring top stores are always well stocked in best-selling lines Coordinate stock-take, check and follow-up on monthly inventory variances at stores Administrative Acts as the point person to support new store openings, remodels and closings. Coordinate and oversee timely delivery of equipment's (Phone lines, VISA, etc.) for new opening doors & liaise with IT department on equipment issues Manage & monitor all returns to warehouse (RTV) and transfers between stores (STS) Manage and update retail staff record - uniform Handle retail back-office administration such as request for stationeries, paper bags & etc. from stores. Raise payment request in system to ensure accurate payment is made in a timely manner Coordinates and supports the Area Manager and Retail Operation Manager in training programs Applies sales license in accordance to promotion plans (MY only) Any other duties as assign by the Retail Operations Manager Job Requirements Bachelor Degree in Business Administration or other relevant discipline Minimum 2 years of experience in relevant industry. Fresh graduates are encouraged to apply Computer literate with strong proficiency in Microsoft Office Excellent communication and relationship building skills Ability to work in a fast-paced, changing environment Positive attitude and work ethic Show more Show less