About CentificCentific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.About JobJob Responsibilities:Responsible for the Multimedia Arch（Vod/Live） Technical Support and Business Testing support负责多媒体架构（点直播）的技术支持以及业务测试工作React and respond to automated alarms and perform necessary troubleshooting/analysis.Perform necessary on-call escalation for further investigation对自动警报做出反应并响应，执行必要的故障排除/分析。进行必要的随叫随到升级，以便进一步调查Provide technical and solution support to business and partners through oncall, telephone and/or meetings; troubleshoot, perform root cause analysis. Handle oncall based on the SLA requirements and templates.通过oncall、电话和/或会议为业务和合作伙伴提供技术和解决方案支持；进行故障排除，执行根本原因分析。根据SLA要求和模板处理oncall工单。Have overall awareness, help improve the efficiency of problem handling, and effectively promote the resolution of quality and efficiency problems in the research and development process.具备全局意识，协助提高问题处理效率，有效推动研发过程中质量和效率问题的解决。Qualifications:任职资格：Bachelor's degree or above in Computer Science or other related majors, with solid fundamental computer science knowledge, strong logical thinking and learning abilities, and understanding of software design patterns计算机科学或其他相关专业本科及以上学历，具备扎实的计算机科学基础知识、较强的逻辑思维和学习能力，了解软件设计模式Required language(s): Mandarin (Speak, Write, Read), and English.所需语言：普通话（说、写、读）和英语。Good professional accomplishment and self-drive, strong technical enthusiasm, able to continue learning and self-improvement.具备良好的专业素养和自我驱动力，对技术有强烈的热情，能够持续学习和自我提升。Having excellent data analytical skills, issue identification ability, with prior experience in full-chain data collation and data-related tools.具备出色的数据分析能力、问题定位能力，有全链条数据整理和数据相关工具的使用经验。Good knowledge of networking fundamentals and protocols(e.g., TCP/IP, HTTP/HTTPS, etc.). Familiar with audio & video multimedia protocols, CDN distribution acceleration, RTC and other technologies is preferred.熟悉网络基础知识和协议（如TCP/IP、HTTP/HTTPS等）。熟悉音频和视频多媒体协议、CDN分发加速、RTC等技术者优先。Familiarity with cloud technologies such as Alibaba, AWS, Aziure and short form video life streaming technologies would be a strong advantage.熟悉阿里巴巴、AWS、Azure等云技术以及短视频直播技术将是一大优势。Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
