Regional Account Manager - Malaysia-based
- Malaysia
- Permanent
- Full-time
WHAT’S IN IT FOR YOU?
- Global and dynamic culture
- Competitive compensation + incentive package
- Remote work setup
- Build, maintain, and execute and Account Strategy covering customer satisfaction and business growth objectives for each account.
- Understand and communicate business value to the clients.
- Identify upselling opportunities working with other regional and global account managers.
- Become a trusted advisor to the customer with the goal of helping them meet their employee screening needs.
- Prioritize and escalate issues considering our value of “Outside In” while achieving SLA’s.
- Working in collaboration with internal colleagues (eg: Customer Support, Operations, Finance, others) while retaining ultimate accountability for the health of the relationship.
- Maintain an accurate forecast for incoming and outgoing revenues within your book of business.
- Document all customer interactions and activities in Siebel, as well as opportunities and risks.
- Develop second tier clients into key accounts.
- Participate in ongoing business reviews to maintain the highest standards of service performance and operational issues.
- Develop and work with clients to agree an account strategy to achieve win-win business objectives.
- Keep up to date on all the company’s major services and solutions.
- Monitor and be aware of competitors product and service strategies.
- Other responsibilities as may be required by the company from time to time.
Education:
- Degree in Business Administration or equivalent work experience
- Sufficient experience managing and growing local, regional and global accounts.
- Experience driving a strategic account management process including revenue forecasting, customer support, operational issues.
- Resolution and escalation.
- Experience working in a matrix organization where influencing skills are of extremely high value.
- Minimum of 5 years working experience.
- Preferably 2 years Account Executive experience is an advantage.
- Highly developed consultative account management skills.
- Negotiating and deal closing skills.
- Able to communicate concepts effectively to all levels including to senior executives.
- Able to demonstrate effective time management and task prioritization under pressure.
- Strong leadership skills, result-oriented and ability to drive for business growth.
- Independent, self-initiated, results oriented.
- Superior problem solving skills dealing internally and externally.
- Excellent presentation and communication skills.
- Driven by success.
- Embraces a hands on approach and leads by example.
- Willing to take ownership and responsibility for issues and conflict resolution.
- Permanently residing in Malaysia