Specialist Sales Operations
- Pulau Pinang
- Permanent
- Full-time
In your new role you will:
- Process sample requests and RMA from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers
- Support sales requestors and act as quality gate for software &service order request to Order Evaluation (OE) team
- Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
- End User Check for Trusted Partners (every 6 months per Ship To) and check export control status upon new customer application
- Investigate price discrepancies and initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team/Credit and Collections Team accordingly. Support customer RFQ, software quote and incomplete order requests
- Maintain customer contacts and feedback in PCN Tool and assist customer requests for supporting documents/information related to PCN(QTR, CIPs)
- Respond on product information request including standardization
- Support new CPN-SP link and any modifications to the current CPN-SP link, upon request by Regional SOP or CLM
- Cooperate with other division's Internal Sales, and enhance sales operational effectiveness
- Respond, update and/or follow up on MS Dynamic cases to closure
- Provide dedicated Sales Operations support for the Direct/Digital accounts and acts as a single point of contact for sales and customers
You are best equipped for this task if you have:
- Demonstrates basic customer and sales support skills
- Service oriented attitude, good interpersonal and communication skills
- Has a sense of responsiveness, both timely and completeness
- Ability to drive closure with diverse personnel throughout the corporation. Individual contributor; may need close supervision
- Entry-level coordinator performs limited scope assignments in the support of the sales managers, marketing and factory
- May direct or educate customers on company website
- Applies company policies and procedures to resolve routine issues
- Received detailed instructions from their direct manager
- Champions' customer causes to the mutual satisfaction of the customer and company
- Readily accepts assigned responsibility
- Follows established processes
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. about our various contact channels.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.