Sales Engineer
Robert Walters
- Pulau Pinang
- RM 60,000-84,000 per year
- Permanent
- Full-time
Reporting to the Head of Sales, you are responsible to achieve assigned sales targets within the designated region, fostering its development to maximise company objectives and ensure customer satisfaction with a focus on quality. You will have to understand, promote, and design product/system solutions using company's technologies and third party products when necessary.Key Responsibilities:
- Generate new sales leads and cultivate relationships with prospective customers in Northern region in Malaysia
- Maintain and enhance relationships with existing customers, focusing on creating new value
- Follow up promptly on customer inquiries and provide accurate quotations
- Conduct training sessions and offer application support for Factory Automation Products
- Deliver technical and commercial presentations as needed for customers
- Collaborate with internal colleagues and customers to develop applications, maximising sales opportunities
- Take ownership of customer opportunities, consulting to identify and propose effective solutions
- Update and maintain the company CRM system with accurate account details, visit reports, appointments, and opportunity management
- Work closely with internal customer support to ensure seamless order fulfilment and processing
- Collaborate with marketing colleagues to contribute to seminars and exhibitions as required
- Monitor competitors' activities and assist in developing counter-competitive strategies
- Mentor and guide other team members as required
- Tertiary qualification in electronics, mechanical, mechatronics, industrial engineering, or a related field
- Proficient in English (written and spoken) and ideally fluent in one of the local dialects (Mandarin/Hokkien) due to the nature of the role
- Experience/exposure to industrial sensor products is advantageous
- Demonstrated success in automation projects or sales is a huge plus
- Familiarity with PLC-based automation platforms (e.g. Siemens PLC) and basic programming is an added advantage
- Appreciation for PC-based control and understanding of intermediate PLC programming is highly regarded
- Experience in using basic CAD for layout and electrical drawing would be advantageous
- Strong communication and negotiation skills with good problem-solving mindset
- Ability to thrive both in a team environment and as an independent contributor
- Possesses own transport and willing to travel for customer visits