Assistant Branch Manager-Mandarin Speaker Needed

• Minimum SPM/Diploma in Hotel Management or related studies
• Minimum 3 years' experience in the Food & Beverage and/or Hospitality industry, in a customer facing role
• Able to speak and understand in Mandarin is preferable, Bahasa Malaysia and English is add advantage.
• Friendly, conversational and genuine with customers and when managing the outlet
• Able to enforce SOPs
• Availability to work at external events; ie catering events, markets, etc.
• Flexibility throughout the week is essential
• Creativity & artistic talent is a huge plus we require someone who can confidently put together attractive gift boxes, write birthday cards/notes, write shop signs, and other various other artsy tasks.
• Attention to detail and proactive attitude to improve and provide excellent service

• Manage all day-to-day operations together with the Management
• Ensure customers are satisfied with their experience in terms of food quality and service
• Investigate and resolve customers' complaints and feedback promptly and effectively, and supply the feedback to the relevant teams and management
• Liaise with café partners & wholesale partners to strengthen and grow our Partnership Program
• Provide suggestions to improve product quality and customer service
• Troubleshoot problems, take ownership and resolve problems that arise to the best of your capabilities.
• Maintain high standards, in compliance with company SOPs
• Manage stock and control wastage
• Manage and organise deliveries
• Deliver the highest standards of Quality, Service and Cleanliness
• Coordinate communications between the teams (Kitchen & Front of House) to ensure we are well stocked, quality is maintained and orders are correctly fulfilled
• Help to recruit, train, motivate and develop the team
• Supervise the teams, provide corrective feedback, and report relevant information to management
• Arrange for suitable manpower scheduling to ensure smooth operations
• Ensure outlet cleanliness, including team hygiene, is always maintained at its highest standards.
• Responsible for scheduling routine maintenance/servicing of the outlet's equipment and machinery
• Other duties as and when required by the Management.

• Travel Allowance of RM200 per month
• Yearly bonus plan
• Birthday Leave
• Employee Discounts on retail items
• Outpatient Medical Benefits
• Coffee training provided
• Career Advancement
• Get to work with young and energetic group of people
• Unique opportunities to learn a variety of skills
• EPF & SOCSO

Maukerja