Role Summary The Product Manager plays a strategic role in driving innovation, enhancing customer experience, and growing concession revenue through the development and management of food, beverage, and merchandise offerings. This role combines product development, and cross-functional collaboration to deliver compelling, high-quality products that align with TGV's brand and business goals. Key Responsibilities Lead research and development for new and existing F&B/merchandise products, focusing on quality improvement, innovation, and market differentiation. Curate and launch exciting offerings that attract moviegoers and non-moviegoers alike, increasing footfall and revenue. Oversee vendor and supplier relationships to ensure product quality, consistency, and compliance with regulatory standards. Evaluate and implement new technologies and processes to enhance operational efficiency and customer satisfaction. Collaborate with internal teams to streamline the Go-to-Market (GTM) process for timely product launches. Manage inventory and pricing strategies to optimize profitability and customer experience. Enhance visual merchandising and packaging to boost engagement and conversion. Develop and maintain SOPs in partnership with the training team to ensure operational consistency. Uphold procurement and tendering best practices in alignment with company policies. [F&B] Conduct sensory evaluations and gather customer feedback to inform data-driven product enhancements. Requirements & Qualifications Required: Diploma, Degree, or Postgraduate qualification in a relevant field. Minimum 5 years of experience in product development, merchandising, or related fields. Strong retail knowledge, including sourcing and logistics. Sound financial acumen and customer-centric mindset. Excellent communication and presentation skills in English and Bahasa Malaysia. Why Join Us At TGV Cinemas, we're redefining the cinema experience through innovation and customer engagement. This role offers the opportunity to lead impactful product initiatives, collaborate with talented professionals, and contribute to the strategic growth of a beloved Malaysian brand. Be part of a transformation journey that values creativity, agility, and career development. Show more Show less