Job Title: ServiceNow Developer Location: Kuala Lumpur, Malaysia Duration: 6 Months (Potential to extend or convert to permanent) Position Summary We are looking for a highly experienced ServiceNow Developer to join our team in Kuala Lumpur. The ideal candidate will bring 10-12 years of hands-on experience in ServiceNow development and a strong background in HR Service Delivery (HRSD) modules. This is an exciting opportunity to work on impactful projects, streamline HR processes, and deliver robust, scalable solutions within a collaborative environment. Key Responsibilities Design, develop, and customize ServiceNow applications and modules using: JavaScript, Jelly, HTML, CSS, XML, MySQL, and Web Services Develop and support HRSD modules : Case Management, Knowledge Management, Employee Center, Lifecycle Events, Document Management Customize workflows to automate HR functions: Onboarding, benefits administration, employee inquiries Configure ServiceNow elements such as: Workflows, business rules, client scripts, UI actions, UI policies, ACLs Integrate ServiceNow with third-party systems using REST/SOAP APIs Monitor, troubleshoot, and resolve issues across ServiceNow apps and integrations Ensure optimal performance and compliance with industry standards Collaborate with HR and IT stakeholders to gather requirements and deliver tailored solutions Maintain comprehensive technical documentation, including system design and user guides Support the ServiceNow Portal and create intuitive user experiences Work in Agile or Scrum environments and contribute to continuous improvement efforts Required Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field 8-10+ years of hands-on experience in ServiceNow development and administration Strong knowledge of ServiceNow platform architecture and data model Proficiency in: JavaScript, HTML, CSS, and Web Development technologies Experience with ITIL/ITSM processes Deep understanding of HR processes and systems (onboarding, payroll, benefits, etc.) ServiceNow Portal development and customization Preferred Qualifications Certifications (Highly Desirable): ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist (CIS) - especially HRSD Experience with: Agile/Scrum methodologies Cloud platforms: Azure , Google Cloud Integration tools: LDAP, SSO, Active Directory Key Skills ServiceNow HRSD | ServiceNow Development | JavaScript | Workflows | API Integration | Portal Development | Agile | ITIL | AD/SSO | Cloud Platforms