Virtual Travel Concierge - Trilingual Speaker in Malaysia
- Kuala Lumpur
- Permanent
- Full-time
Would you like to work from home, grow your career in a global company, and be part of a customer-first culture?If so, Ten Group is looking for someone just like you!✨ About the RoleAs a Virtual Travel Consultant, you will deliver exceptional and personalized travel services to our high-value global members - all from the comfort of your home in Malaysia.You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.🧭 What You'll Be Doing
- Handle complex leisure travel requests across flights, hotels, cruises, and more
- Specialize in scheduled, no-frills, and chartered flight-only bookings - with a strong focus on first and business class
- Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
- Use Amadeus GDS (or similar) to manage and book travel itineraries
- Collaborate virtually with a global team and share knowledge to enhance service delivery
✅ Career Growth Opportunities - We promote internally and support your personal and professional development
✅ Multinational Culture - Work with over 1,300 colleagues from 20+ global offices
✅ Customer-Focused Environment - Be part of a team dedicated to truly delighting our members
✅ Certified B Corp - Join a purpose-driven company that values sustainability, inclusion, and positive global impact👤 What You Bring
- Fluency in Mandarin, Cantonese, and English
- A proven passion for travel and helping others plan memorable trips
- Strong GDS (ideally Amadeus) and booking system experience
- Excellent customer service skills and a solution-oriented mindset
- The ability to thrive in a fast-paced, remote, team-based setting
- Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business.
- Hands-on experience as a Cruise Specialist within a travel agency (preferred).
- Demonstrated success in flight sales, including working with complex itineraries and multi-sector routes, ideally using Amadeus or similar GDS systems.
- A deep enthusiasm for a wide variety of leisure and city destinations.
- A strong track record of creating bespoke luxury holidays for high-net-worth clients.
- Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs.
- The ability to act with tact, diplomacy, and problem-solving finesse in all interactions.
- Superb attention to detail, even under pressure.
- Ability to multitask and manage several projects simultaneously in a dynamic, fast-paced environment.
- Self-motivation, initiative, and drive to excel in the role.
- Exceptional verbal and interpersonal communication skills, maintaining a calm and professional demeanor at all times.
- Strong team player with excellent interpersonal and communication abilities.
- Fluency in English, Mandarin, and Cantonese, both written and spoken.
- Adaptability to change and evolving environments.
- Ability to work independently while demonstrating accountability.
- Located anywhere in Malaysia
- A secure home office at your confirmed address, free from background noise or other distractions
- Internet service must meet minimum requirements and minimum speed check must be completed
- A competitive salary depending on experience, plus performance-based bonus.
- Remote work arrangement (T&Cs - within Malaysian borders)
- Annual Internet Allowance: MYR 2,400
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Health & Life Insurance