
Quality Assurance Supervisor
- Batu Kawan, Pulau Pinang
- Permanent
- Full-time
- Lead and govern QA operations across incoming, production, reliability and product quality, excursion, QA inventory controls, ensuring consistency, accuracy, and quality compliance.
- Detail-oriented and proactive individual to manage quality excursions and oversee inventory operations at manufacturing facility.
- Responsible for identifying, containing, and resolving quality issues while ensuring accurate inventory control and efficient material flow.
- Monitor and investigate in-line and post-production quality excursions and operations.
- Coordinate cross-functional teams to perform root cause analysis and implement corrective and preventive actions (CAPA).
- Verify effectiveness of corrective and preventive actions taken.
- Lead containment activities for defective or suspect materials and ensure appropriate disposition.
- Maintain quality excursion logs and generate regular reports for internal stakeholders.
- Collaborate with engineering, production, and quality assurance teams to resolve process issues and drive continuous improvement.
- Perform regular inventory audits and reconciliations to maintain accuracy.
- Track inventory movement and conduct regular stock reconciliations.
- Conduct periodic physical inventory counts and cycle counts; investigate and resolve discrepancies.
- Maintain accurate inventory records including product location, batch/lot numbers, and shelf life (if applicable).
- Ensure compliance with safety and quality standards in all inventory-related operations.
- Responsible & accountable for Process Quality Excursion (QAx & SSx)
- Oversee daily quality control processes to ensure quality of final products meets customer’s expectations.
- Support and conduct internal and external audit activities related to process
- Facilitate resolution of proactive quality initiatives; continuous improvement, preventive actions & mistake proofing
- Develop Statistical process control (SPC) system set up (mechanism), including control limits setting, response rules, triggering feature and ensure out of control action plan is followed.
- Develop, conduct & ensure effectiveness of pFMEA, OFE and OCAP
- Create, review update and ensure standard operation procedure (SOP), inspection checklist, control and OCAP plan are being met.
- Responsible for new process, line and tool buy off/readiness and qualification.
- CCB & deviation evaluation verification on Process Related.
- Involve 8D & Lesson learned on Process Related Issue
- Responsible for RMA & FA process relate issue for root cause analysis & Improvement plan.
- Manage the performance of the process control team by setting clear goals, regularly reviewing performance, and providing feedback to drive continuous improvement.
- Identify development opportunities and implement training programs to enhance team skills and capabilities.
- Foster a positive work environment by encouraging collaboration, innovation, and open communication.
- Mentor and guide team members in their career development, aligning their growth with organizational objectives.
- Handle recruitment, onboarding, and performance appraisals, ensuring alignment with the organization’s talent management strategies.
- Bachelor or master degree in electronics, or Science related with 5+ years working experience.
- Experience – minimum of 5 years' experience in manufacturing quality management and PCBA manufactruing industry.
- Experience managing a team of process control or operations analysts.
- Demonstrated ability in performance management, talent development, and team leadership.
- Strong knowledge of process FMEA, SOP management, and audit processes.
- Experience with business contingency planning and IMS implementations.
- Strong problem-solving skills with a structured approach to diagnosing and resolving issues.
- Proven experience in driving 6S program implementation and compliance.
- Strong organizational skills and strategic thinking.
- Excellent communication and leadership skills with strong stakeholder management.
- Results-oriented with a proactive leadership style focused on continuous improvement and operational excellence.