THE WORK: Join our dynamic team and be part of shaping the future! You will be building knowledge and supporting the team, as well as participating in problem-solving discussions. Embrace the opportunity to make a difference every day. Drive incident and outage management, investigation, and restoration Monitor systems and trends to enhance performance and prevent incidents Track and facilitate acceptance of changes to production environments Operate information technology production services according to management protocols and SLAs HERE'S WHAT YOU WILL NEED: Master proficiency in Incident Management Master proficiency in Service Management Framework Design and Implementation It is advantageous to have prior experience in relevant related skills Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: Master Configuration & Release Management Master Program Project Management