Customer Service Intern, Travel Retail APAC

Coty

  • Kuala Lumpur
  • Training
  • Full-time
  • 23 days ago
Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.Coty helps millions of people around the world express your beauty, your way through our rich portfolio covering fragrance, skin care, colour cosmetics, and body care. Our brands include global icons like Gucci, Burberry, Hugo Boss, Calvin Klein, Philosophy, Max Factor, Rimmel, Bourjois, Sally Hansen, Adidas, David Beckham, etc. With more than one billion products shipped each year, the possibilities for self-expression are endless.THE ROLEDivision: Travel Retail APACReporting to: Customer Service Team LeadLocation : Kuala Lumpur , MalaysiaAbout the RoleWe are looking for a Supply Chain Process Excellence Intern to join the TR APAC Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across TR APAC and benchmarking across other markets.You will gain exposure to different road to market, retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.KEY RESPONSIBILITIES
  • Review current ways of working across TR APAC markets.
  • Work with Customer Service on order and return management.
  • Assist with various aspects of Customer Service, including data analysis, reporting, and process optimization.
  • Understand initiative process, review and deploy best practices to optimize order and returns processes.
  • Deploy KPI to track and measure effectiveness of new processes.
  • Will assist TR APAC Customer Service team in Malaysia on the End-to-End Order Management
  • Responsible for a seamless and accurate order processing including timely generating of all related paperwork and other necessary shipping documents required by customers
WHAT YOU’LL BRINGESSENTIAL:
  • Undergraduates who can commit ideally 6 months for a full-time internship.
  • Skilled in the use of MS Office tools including Outlook (or related email tool) Excel, Word and PowerPoint.
  • Self-motivated and self-starter, with a strong work ethic and a sense of confidentiality.
  • Possesses cross-cultural awareness and high emotional intelligence.
  • Articulate, with the ability to work in a fast-paced environment.
  • Good balance of a professional attitude while having fun.
  • Strong interest in consumer goods, makeup and beauty products.
  • Strong desire to learn along with a strong sense of ownership.
  • Persuasive, resilient and flexible, able to easily adapt to new challenges.
  • Passionate, enthusiastic and driven to regularly follow-up with loose ends.
  • Able to thrive despite challenges while adopting a positive attitude under pressure.
  • Detail oriented with solid multi-tasking skills and teamwork mentality
  • Strong sense of urgency, good follow-up skills and “make it happen” attitude
  • Able to interact comfortably with all levels of people in the organization
  • Willing to be trained and learn
LEARNING OUTCOMES
  • Overall understanding of supply processes
  • Cross functional exposure with customer service, sales and retailers
  • Process Mapping and process improvement approach
  • Understanding Free Standing Store order and process improvement
  • Understand initiative management process.

Coty