Key Account Manager - Malaysia (Handling Singapore Accounts | Travel Required) About Anchanto Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing. Leading brands, distributors, retailers, and logistics enterprises-including L'Or al, Decathlon , and Toll Logistics -rely on our technology to scale their local and international e-commerce operations. Headquartered in Singapore , with 10+ local offices across APAC, the Middle East, and Europe , we are rapidly expanding and seeking ambitious professionals to drive future success. About the Role This role is based in Malaysia and will be responsible for managing Singapore accounts , with travel to Singapore as required. Key Responsibilities Customer Lifecycle Management: Oversee the full post-Go-Live journey, ensuring renewals and long-term success. Customer Engagement & Onboarding: Lead onboarding calls, introduce the platform, and define post-implementation priorities. Escalation & Issue Resolution: Manage escalations, track ETAs, and ensure timely resolution of customer issues. Communication & Stakeholder Management: Maintain clear, structured communication with internal and external stakeholders. Product Adoption & Updates: Keep customers informed of major product releases, feature launches, and best practices. Account Growth & Expansion: Identify and drive upsell and cross-sell opportunities. Billing & Payments: Ensure timely invoicing and resolution of billing-related queries. Forecasting & Planning: Maintain accurate revenue forecasts and 12-month account growth plans. Churn Prevention & Retention: Monitor account health, manage renewals, and implement retention strategies. Internal Reporting & Insights: Share insights and churn/improvement reports internally. Cross-functional Collaboration: Partner closely with Sales, Product, and Customer Success teams to ensure seamless delivery and satisfaction. Key Competencies Strong project management skills and experience managing multiple stakeholders. Excellent verbal and written communication skills in English. Prior experience in eCommerce, SaaS , or IT project/account management . Analytical and problem-solving mindset with a bias for decision-making. Strong interpersonal and relationship management skills. Ability to collaborate across diverse teams and geographies. Why Join Anchanto Build your career with a fast-growing global SaaS company . Collaborate with international teams on cutting-edge sales and customer success initiatives. Competitive salary with commission-based incentives . Flexible work hours and a strong work-life balance . Clear learning pathways and career growth opportunities . Work from a city-center office in a dynamic and supportive environment. Performance-Based Rewards Key Account Managers will own a Net Revenue Retention (NRR) target, and are eligible for: OTE (On-Target Earnings) bonus Commission-based incentives for achieving upsell and cross-sell targets Additional rewards for identifying high-potential opportunities converted by Country Heads or Sales If you are a strategic, results-driven professional with a passion for customer success and account growth - we'd love to hear from you ! Show more Show less