Job Description:The KYC Apac Regional Case Management team plays an important role in Apac KYC Ops with the main aim of collaborating with KYC production teams in ensuring KYC review and remediation are conducted timely, adhering to KYC regulatory requirements.The team performs robust governance and tight tracking control in ensuring monthly committed KPI is met through close working relationship with regional branches (production team).What we will offer you:A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:· Flexi Work Arrangement· Competitive salary· Medical and life insurance coverage· Annual leave· 26 weeks of Primary Caregiver leave and 16 weeks of Non-Primary Caregiver leaveYour Key Responsibilities:The key tasks of this individual include, but not limited to the tasks below:KYC Case Management and Analysis:Perform KYC progression analysis for generating reports on periodic basisBlocker clearance – connect with production and provide guidance in understanding challenges that blocking file to progressInvestigate and analyze the data provided to translate it into meaningful reportsPrioritization of streams of review HR, LR20%, NRD, RHP etcOffline Completion processingProblem Solving & production process improvement:Understand key stakeholder KYC review and remediation challenges and provide appropriate KYC technical resolution (strategic and tactical where appropriate) solutions/workaroundAnalyse available KYC business information from existing tools to identify process improvements opportunity for increasing the KYC timeliness and productivityParticipate in regional KYC production meetings to resolve KYC blockers and to share governance updateMIS Function:Be the key coordinator in working with regional production teams and Data MI Analyst with good understanding on the ask and collate requirements for data quality, and support the setting up of data management and data governance processesGenerate and distribute management reports in accurate and timely manner when necessaryBe the go to individual for applicable MIS that are made available for production team to allow for smooth operations and easy artefact maintenanceEnsure traceability of data and able deep dive and investigate issues to self-solve or collaborate with various stakeholders.Provide recommendations to update current MIS to improve reporting efficiency and consistencyProvide strong reporting and analytical information support to management teamCoordinate in generating both periodic and ad hoc reports as neededSuggest Tableau Dashboard build whenever it’s required for various stakeholders to monitor KYC operations performanceProvide periodic or ad hoc support to extract information using SQL in a timely mannerOther coverage:Full KYC end-to-end exposure and participation in supporting files review in progress, missing in transition and backend correction through Break Resolution ForumYour Skills and Experience:KYC Experience - Excellent experience in KYC knowledge in multiple jurisdictions if possibleBusiness Improvement - Business process improvement experience who can drive excellent root cause analysis to create more effective information processesAnalytical – make sense of data and statistics in order to understand the best strategies to applyData modelling –integrate data from multiple sources according to standards and best practicesStatistic Knowledge – analyse historical data for forecasting and root cause analysisInterpersonal skills – MIS analysts interact with all levels of a company’s stakeholders in order to implement their technology solutions and process improvementsWriting skills – MIS analysts research, prepare, and write a variety of complex reports and analysisExperience in Data tools (good to have, not mandatory):- Data Visualization Tool (e.g Tableau, Power BI) experience is a must- SQL skills is a must- Alteryx/Looker Experience- Phyton Experience- Highly preferred to have Excel and Access Visual Basic- Power Platform ExperienceEducations and Other Qualifications:Bachelor's degree in Business Administration, Finance, or a related fieldExperience in banking industries with strong KYC knowledge.Analytical and problem solving skills combined with excellent written and verbal communication skills with the ability to cater to demanding stakeholders5+ years of experience in KYC with good exposure in MI, Data Analytics, or a related fieldStrong analytical and problem-solving skillsExcellent communication and presentation skillsAbility to work independently and confidently and as part of a teamStrong understanding of business principles and practicesProficiency in Microsoft Office Suite, SQL, and Power BIHow we’ll support you:· Coaching and support from experts in your team· A culture of continuous learning to aid progression· Training and development to help you excel in your careerAbout us and our teamsis the leading German bank with strong European roots and a global network. Click to see what we do.Deutsche Bank & DiversityOur values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Click to find out more about diversity and inclusion at Deutsche BankWe strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.
