Senior Data Analyst

Kuala Lumpur
Permanent
Full-time

1 month ago
Apply easily

About ThoughtFullThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!The Role:ThoughtFull is hiring a Senior Data Analyst to unlock data-driven insights and shape the future of mental healthcare through scalable analytics, infrastructure, and automation.What you will do:

Data Architecture & Engineering

Design and Implement Scalable Data Infrastructure

Build and maintain scalable data pipelines, data warehouses, and ETL processes to ensure reliable and high-quality data availability across internal systems and analytics platforms.

Unify Disparate Data Sources

Integrate structured and unstructured data from multiple platforms (e.g., product databases, analytics tools, CRM, and third-party APIs) into a unified, accessible source of truth.

Ensure Data Quality and Governance

Define and enforce data validation, schema evolution, security access controls, and documentation standards to ensure trustworthy and compliant data flows across the organization.

Automate Data Workflows and Monitoring

Create scheduled jobs, alerts, and self-healing data flows to reduce manual intervention and maintain uptime and accuracy of reports and pipelines.

Analytics, Reporting & Insights

Deliver Multi-Angle Data Insights

Work closely with product, business, and clinical teams to build dynamic dashboards and custom reports that extract actionable insights from user behaviour, operational performance, and clinical data.

Advance Self-Service Reporting

Enable teams across departments to access and interact with curated data sets and reusable metrics through intuitive tools and interfaces.

Develop Business Intelligence Models

Translate business questions into data models, metrics, and queries that align with product goals, mental health outcomes, and strategic initiatives.

Data Mining, AI & Automation

Leverage AI/ML for Predictive & Diagnostic Use Cases

Collaborate with engineering and product teams to apply machine learning or AI models for classification, forecasting, and personalization use cases that align with ThoughtFull’s roadmap.

Drive Data-Driven Automation

Implement automated decision systems that reduce operational overhead (e.g., clinical routing, engagement nudges, user segmentation, etc.) through rule-based or AI-assisted logic.

Perform Exploratory Data Mining

Uncover latent trends and patterns in product and user datasets that inform new features, risk flags, and program effectiveness.

Collaboration & Cross-Functional Execution

Work Closely with Product, Engineering and Clinical Teams

Collaborate on product instrumentation, analytics event design, and backend data models to ensure clean and purposeful data capture at the source.

Support Leadership with Strategic Data

Partner with senior stakeholders to provide executive-level reporting, health metrics, and recommendations grounded in data.

Champion a Data-Driven Culture

Promote best practices, education, and knowledge-sharing around data tools and usage to help scale a data-informed culture across ThoughtFull.

Performance & Impact Measurement

Monitor and Optimize Data System KPIs

Track performance, cost efficiency, and reliability of data systems (e.g., pipeline runtimes, freshness, failure rates) to drive continuous improvements.

Ensure Scalability & Compliance

Design systems to scale with growth while adhering to security and privacy standards (e.g., ISO 27001, HIPAA, etc.).

Contribute to ThoughtFull’s Data Excellence

Continuously evaluate and implement new tools, frameworks, and methodologies to keep ThoughtFull’s data platform modern, flexible, and high-impact.RequirementsSkills and Qualifications:

5+ years of experience in analytics, data engineering, or BI roles

Proficient in SQL and Python or R

Hands-on experience with BI tools such as Superset, Power BI, or Tableau

Familiarity with modern data pipeline tooling, cloud platforms, and APIs

Bonus: experience with predictive models, healthcare data, or privacy-compliant architectures

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

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