Guest Service Assistant

Dorsett Hospitality International

Malaysia
Permanent
Full-time

19 days ago

Dorsett Hartamas, Kuala Lumpur Located in the affluent township of Hartamas with the majestic Istana Negara (National Palace) as its neighbourhood landmark, the stylishly vibrant Dorsett Hartamas Kuala Lumpur boast of 290 well-designed and furnished guestrooms and suites; complemented by 5-star service and facilities. Soft opened on 8.8.18, other facilities that will be in Q3 of 2018 will include the 158 seats all-day dining cafe cum lounge Table Talk, 3 multi-functional venues of varying capacities (120 to 40 persons on theatre set-up), a fitness studio and a kids' play pen amongst others. The Rooftop Sky Pool at Level 27 will open at a later stage and when ready will offer a breath-taking view of Hartamas and Kuala Lumpur skyline, day or night. Dorsett Hartamas Kuala Lumpur…...the perfect address for the vibrant, stylishly chic and dynamic travellers.Guest Service Assistant 2024-04-09Job Responsibilities

Perform all check-in and check-out guests.
To provide a courteous and professional service at all service.
To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
To be constantly aware of the room situation and to strive to obtain maximum occupancy.
To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
To register the guests promptly ensuring that they are provided with all necessary information.
To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
To take room reservations effectively, efficiently and as laid down in the reservation operations manual.
To familiar with hotel facilities and Marketing Programmes and Promotions.
Maintain up to date and accurate guest histories.
Actively sell the hotel to guests to maximise the internal revenue of the hotel.
To tabulate daily guest bills neatly and tidily and verify recurrences.

Job Requirements: -

Possess at least a Certificate/Diploma/Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
Minimum 1 to 2 years of Guest Service Assistant experience in hotel line is preferable or equivalent experience.
Proficient to speak, write and read in English and Bahasa Malaysia. Able to communicate in Mandarin will be an added advantage.
Good in computer literate (Word, Excel, etc.).
Fresh graduate is encouraged to apply.
Willing to work on shift basis.

Dorsett Hospitality International

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