Summary We are seeking an IT Executive with 3-5 years of experience and strong Xilnex retail system expertise to provide hands-on technical support for system operations, troubleshooting, and user training while assisting with general IT infrastructure maintenance in a support capacity to senior IT management. Key Responsibilities Assist in implementing IT infrastructure strategies to support business operations Support network, server, security, and cloud computing operations to maintain system stability Help maintain data backup, disaster recovery, and cybersecurity measures Assist with IT vendor coordination and support procurement processes for hardware and software Monitor system performance and report vulnerabilities or inefficiencies to senior management Provide hands-on support for Xilnex retail management system implementation, maintenance, and enhancements Ensure smooth day-to-day operation of Xilnex integrations with POS, inventory, supply chain management, online sales platforms, and financial systems Troubleshoot and resolve Xilnex system issues to minimize disruptions in store operations Provide ongoing support to operational teams on Xilnex system usage and best practices Assist in ensuring compliance with industry standards, data protection regulations, and company policies Contribute to digital transformation initiatives under senior guidance Help prepare technical documentation and reports Support BI report development and maintenance to provide actionable insights Support cross-functional collaboration to identify efficiency improvement opportunities Provide technical assistance for IT-related projects, upgrades, and system enhancements Escalate complex issues to senior IT management when necessary Key Requirements Bachelor&aposs degree in Information Technology, Computer Science, or related field 2-4 years of IT experience in retail or similar industries Extensive hands-on experience with Xilnex retail POS systems (configuration, troubleshooting, user support) Experience supporting IT infrastructure, network operations, and cloud systems Background in database management, Power BI, and system integrations Strong expertise in Xilnex system operations, configuration, and troubleshooting Proficiency in retail POS system integrations and API management Knowledge of IT infrastructure components (networks, servers, security) Experience with system integration and software troubleshooting Solid understanding of database management and reporting tools Show more Show less