Company Description We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Interact with customer via inbound telephone calls to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer interactions, details of inquiries, complaint or comments as well as actions taken. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Qualifications Minimum educations of SPM, Diploma or others. Minimum 1-2 years' experience in documentations and well understand standard operating procedure. Good interpersonal skill and with good track record in the company.
