About the Role We are looking for an AI & Automation Specialist to design and deliver automation solutions that streamline workflows, reduce manual workload, and enhance customer engagement. You will be working closely with internal teams and clients to identify automation opportunities, build chatbot and workflow systems, and implement AI-powered tools across business functions. ???? Range: RM4,000 - RM6,000 per month (depending on experience) This role is ideal for someone passionate about no-code/low-code platforms, AI tools, and API integrations , with the ability to translate business needs into scalable automation. Responsibilities Design, develop, and deploy automation workflows using tools like Make.com, Zapier, and chatbot platforms (WhatsApp, Facebook, Instagram, Telegram, Web). Build and maintain AI-powered chatbots for customer support, bookings, and sales enablement. Integrate automation with CRMs, Google Workspace, cloud services, and third-party APIs. Collaborate with cross-functional teams to gather requirements and translate them into automation solutions. Develop sales and marketing automation pipelines (e.g., automated proposals, campaign workflows, personalized messaging). Monitor and optimize automation performance for reliability and efficiency. Document processes and provide training to team members and end-users. Research and experiment with emerging AI/automation tools (e.g., OpenAI, generative AI, workflow optimization). Requirements Hands-on experience with automation platforms such as Make.com (Integromat), Zapier, or similar tools . Strong understanding of API integrations, webhooks, and workflow automation . Experience building chatbots/AI agents (WhatsApp, Messenger, Instagram, Telegram, or web). Familiarity with marketing/sales automation (CRM integration, proposal generation, email/WhatsApp automation). Problem-solving mindset with the ability to map business processes and identify automation opportunities. Bonus: Knowledge of cloud platforms (Firebase, GCP, AWS) or basic web development (Shopify, WordPress, HTML/CSS). Excellent communication skills and ability to train non-technical users. Bachelor's degree in Computer Science, IT, Communications, or equivalent experience. Why Join Us Opportunity to lead real-world automation projects across industries (F&B, services, events, e-commerce). Exposure to cutting-edge AI tools and workflow systems . Work with a collaborative team and help shape our AI-driven operations. Growth opportunity to become a team lead for future automation hires. Show more Show less