The individual will be a Technical Manager of the End User Computing team of Great Eastern. The individual should support Microsoft platform of enterprise tools and own the management and support of the telephony systems used within Great Eastern. Additionally, the individual will also provide technological support and advisory on issues related to M365 technologies, network, unified communications and collaboration related to end-point computing. About the Job Manage, Support and provide consultancy for M365 technologies including Intunes, Azure AD, M365 applications like Teams, Outlook, Sharepoint, Onedrive. Manage all aspect of end user computing experience related to Teams and telephony systems. Oversee the development and maintenance of telephony systems including hardware, software and services, ensuring telephony systems comply with organizational policies, industry standards, and security protocols. Collaborate with other IT leaders to ensure that end user computing systems integrate with other IT Systems and Infrastructure. Work with key stakeholders to understand their end user computing needs and develop solutions that meet those needs. Manage and resolve telephony-related incidents and service requests, ensuring timely and effective resolution. Manage and execute system upgrades (including telephony), migrations, and other related projects, coordinating with cross-functional teams to ensure successful implementation. Collaborate with system vendors to manage contracts, service agreements, and support escalations. Standby support after office hours for incident response, with activation for major incidents. Maintain comprehensive documentation of telephony systems, processes, and procedures. Generate regular reports on system performance and support activities. Stay up to date with industry trends and developments in end-user computing technology and incorporate them into the organization's strategy. Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company. Highlights any potential concerns /risks and proactively shares best risk management practices. W e are looking for people who Bachelor's degree or Professional Degree in Computer Science / IT or equivalent. At least 5 years of relevant experience with end-user computing and telephony system support, with a on Avaya and/or DeltaPath systems or other PABX systems. Excellent application and IT infrastructure troubleshooting skills using various toolsets. Understanding of system architecture and technology is necessary. Experience working with multiple teams (business, IT application and infrastructure teams) for incident recovery and preventive measures. Strong discipline, planning and execution skills for working independently. Good knowledge of end-user computing systems and technologies like Microsoft O365, Active-Directory, email, unified communications including hardware and networking. Strong and factual communication skills and able to manage situations/conflicts and influence others. Good analytical skills and a creative approach to problem solving and provide options and solutions. Knowledge of security and compliance requirements are a plus. High level of integrity, takes accountability of work and good. Takes initiative to improve current state of things and adaptable to embrace new changes. How you succeed Champion and embody our Core Values in everyday tasks and interactions. Demonstrate high level of integrity and accountability. Take initiative to drive improvements and embrace change. Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively. Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively. Who we are Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels - a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern&aposs asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker. To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes. Show more Show less