Travel Consultant
- Kuala Lumpur
- Permanent
- Full-time
Location: Jalan Tun Razak, KLJob Description:Familiar with Global Distribution System (Galileo, Amadeus), Fare database, Scripts, Microsoft Office and other systems that are in use for reservations and ticketingRespond to client's email within the Service Level Agreement (SLA)Knowledge of Reservation, Ticketing, Issue, Re-issue, Re-scheduling, RefundHandle client’s documents requirements for VISA applicationsUnderstand the client's needs in order to provide efficient service at all timesProvide the most cost effective and best / optimal fare to the client with the swiftest routing that makes the travel convenient for the ClientHandle client’s feedback and escalate any complaints to the Team Leader and ManagerFollow up and keep track of ticketing deadlines and schedule changes and inform clients.Requirements:Possesses a basic Diploma/Bachelor Degree, preferably in Travel.Minimum 3 years of experience in the Travel Industry.Previous experience in Marine Travel, using any GDS, and working with Airline Nett Fare products is preferable.Fluent in English. Mandarin/Cantonese is an added advantage, not a must.Able to communicate with a wide range of people at all levels, both within and outside the Company.Joined 5 years agoHR ConsultingRM4,000 / mo.