Soori Penang Penang heritage reimagined Front Office Manager / Lead Concierge Soori Penang is seeking a Front Office Manager / Lead Concierge who combines operational excellence with an intuitive, personalised approach to service. This role is at the heart of the guest journey - from the first welcome to the final farewell - ensuring each stay is seamless, memorable, and uniquely Soori. The ideal candidate is hands-on, attentive to detail, and skilled at anticipating needs before they are spoken. Equally comfortable managing front-of-house operations and curating bespoke experiences, this role offers the opportunity to shape and elevate guest engagement in an ultra-luxury setting defined by discretion, sustainability, and design-led living. Key Responsibilities Lead all front office, concierge, and guest services operations with efficiency, warmth, and precision. Personally engage with guests to understand preferences, offer tailored recommendations, and arrange bespoke itineraries. Coordinate logistics for arrivals, departures, transfers, and in-stay services. Mentor and inspire the front-of-house team to deliver Soori's ultra-luxury standards at every touchpoint. Maintain a strong, visible presence in public areas to proactively connect with guests and address needs promptly. Collaborate closely with other departments to ensure smooth communication and flawless service delivery. Uphold Soori's brand values in all interactions, reinforcing our reputation for thoughtful, design-led hospitality. Who We're Looking For Proven leadership experience in front office, guest relations, or concierge within a luxury hotel or resort. Exceptional interpersonal skills and cultural awareness, with the ability to connect genuinely with discerning guests. A passion for creating personalised experiences that go beyond expectations. Organised, proactive, and calm under pressure. Hands-on, service-focused, and willing to be directly involved in guest interactions. A collaborative leader who inspires and motivates a high-performing team. How to Apply If this resonates with your experience and aspirations, we'd like to hear from you. Please send your resume, a short cover letter outlining your fit for the role, and your expected salary to: [HIDDEN TEXT] Show more Show less