Job Responsibilities Sales Order Management Responsible for processing a variety of sales order types in the AX system in a timely and efficient manner. Support and work closely with the business teams to ensure all orders are processed through the entire order processing cycle to meet customers' needs. Close liaison with warehouse on logistics and transportation co-ordination to ensure deliveries are well coordinated, duly delivered within the stipulated time-line. Troubleshoot on any logistics or orders related issues that may arise during the outbound process Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs and export regulations. Provide high level of customer service through prompt and courteous communication to understand their requirement, obtain feedback on service performance Attend to customers inquiries and order delivery status Responsible to familiarize with the GDPMDS procedure and always operate within the guidelines. Administration of Manual Delivery Orders (PI/DO) Responsible for the administration of manual PI/DO. Close monitoring to ensure all signed documents are received and converted to the appropriate system documents. Management of consignment Orders Ensure efficient management of consignment orders between internal and external customers and ensuring all the POD documents are promptly returned for filing. Close monitoring and work closely with responsible sales team to aim for speedy receipt of hospitals' POs to bill off consignment goods. Provide monthly report to update business teams on the inventory status for consignment stocks with emphasis on those long overdue consignments Hospital Contracts Management Conduct regular review and maintenance of contracts to keep contract information up-to-date Creation of blanket orders in the AX system Daily releasing of blanket orders from the system in accordance to customers' requirements. Administration of Incoming Shipments and Release of Back Orders Administration of incoming shipment (GIN reports) and release of customers' back orders from system for delivery. Goods Return and Inventory Adjustments To be responsible for all forms of sales returns, price and inventory adjustments for orders handled by you. Reports Generate various types of sales and inventory reports in support of sales processes Back Up Provides timely support and back-up in cross-team operations as and when required. Filing and Archiving Duties To be responsible for own area of filing (soft/hard copies) Perform yearly archiving of old documents Miscellaneous Duties Miscellaneous duties as and when assigned by SOM Manager Show more Show less