Manager, Agency Training (Content Developer)

• Analyze training needs: Collaborate with subject matter experts (SMEs) and stakeholders to understand training requirements, target audience, and desired learning outcomes.
• Develop diverse training materials: Craft engaging and effective training content in various formats, including e-learning modules, instructor-led training materials, user manuals, job aids, presentations, videos, and simulations.
• Write clear and concise instructions: Ensure content is easy to understand, follow, and apply in real-world scenarios.
• Incorporate adult learning principles: Apply knowledge of adult learning principles to ensure effective knowledge retention and skill development.
• Integrate appropriate multimedia elements: Utilize visuals, audio, and interactive elements to enhance engagement and understanding.

• Plan and manage training content development projects: Define timelines, budgets, resource allocation, and quality control measures.
• Collaborate with cross-functional teams: Work with instructional designers, graphic designers, developers, and SMEs to ensure seamless content creation and delivery.
• Conduct pilot testing and gather feedback: Evaluate the effectiveness of training materials through pilot testing and incorporate feedback for improvement.
• Maintain and update existing training content: Ensure materials stay current with evolving technology, processes, and regulations.

• Bachelor's degree in education, instructional design, communication, or a related field (often preferred).
• Strong writing and editing skills with a clear and concise writing style.
• Ability to research and assimilate complex information from various sources.
• Knowledge of instructional design principles and theories like adult learning principles.
• Proficiency in e-learning authoring tools and learning management systems (LMS).
• Excellent communication and collaboration skills to work effectively with SMEs, stakeholders, and other team members.

• Previous experience in training and development or a related field is highly desirable.
• Experience with specific e-learning authoring tools and LMS systems may be required.
• Experience working with diverse audiences is a plus.
• Strong in soft skills and leadership training

• Proficiency in learning management systems (LMS) and authoring tools: Familiarity with tools like Articulate Storyline, Adobe Captivate, Rise.com, and Moodle is often preferred.
• Basic understanding of instructional design principles: Knowledge of Andragogy, ADDIE model, and other instructional design frameworks can be advantageous.
• Strong writing and editing skills: Excellent command of grammar, syntax, and clarity is essential for writing engaging and informative content.
• Multimedia skills (optional): Experience with video editing, graphic design, or audio production can be a bonus.

• Excellent communication and interpersonal skills: Ability to collaborate effectively with diverse stakeholders and SMEs.
• Strong organizational and time management skills: Efficiently manage projects within deadlines and budgets.
• Creative thinking and problem-solving skills: Ability to develop innovative solutions for complex training needs.
• Passion for learning and development: A genuine interest in creating effective learning experiences for others.

Prudential