Job Responsibility To handle inquiry from customers - calls / emails To manage and process quotation from customers Handle and send sales order, cash sales and invoices to customers Handle customer s complaint (product issue and etc) and submit the complaint form to suppliers. To handle / follow up bank in slip for cash sales and sales order, arrange courier service / own collection and etc. Liaise with customers on return poison form, cash sales, delivery note (DN) and others To provide consignment note tracking number, dimension to customers Request supplier quotation ( do comparison price among the suppliers) To handle / solve the price issue, packing size and others issue on Purchase Order (PO), follow up the issue arises with related customers To work closely with internal departments pertaining customer order enquiries and deliveries, if issue arises like item delay / backorder, need to provide alternative solution to customers Follow up suppliers request on those items need End User Declaration (EUD) form, poison license and end users s PO Job Requirements Diploma or Bachelor Degree in Science Min two years working experience will be added advantage Excellent in written and communication skills Strong problem solving skills Job Benifits EPF / SOCSO provided Annual Medical Fee provided Annual bonus ( Based on company performance & Self performance) Annual increment ( Based on self performance)