Fundraising Officer (Donor Care), NOB, Kuala Lumpur, Malaysia, #108742 (Opens for Malaysian only)
Unicef
- Malaysia
- Contract
- Full-time
- Provide the annual work plan and budget for the Omnichannel Donor Care strategy.
- Deliver a top-quality donor care experience, coordinating the donor interactions with internal and external stakeholders.
- Design and build donor communications that simplify, smooth and speed up experience.
- Serve as architect of best-in-class campaigns and other omnichannel initiatives.
- Identify and map out the donors' routes across channels, identifying gaps, inconsistencies and making improvements where possible.
- Map current available channels and potential new channels to include in the communication and work towards implementation.
- Identify the content objectives and desired outcomes of each communication point and donor triggers.
- Provide annual work plan and budget for the Value Maximization and Saving activities which include Upgrade, Cash Appeal and On-hold (savings) campaigns.
- Achieve the results and always look to optimize the campaigns.
- Define KPIs, build accurate reports and present results regularly to senior management and the wider team along with recommendations and actions to take.
- Manage internal and external teams to achieve the results.
- Analyze donor data and results and identify opportunities to develop new activities.
- Build a close relationship with all stakeholders, especially agencies, to ensure a smooth and organized operation.
- Chair bi-weekly / monthly meetings with internal or external stakeholders to ensure on-going commitment on the deliverables.
- Identify ways to improve on processes and ensure implementation is successful.
- Become proficient in the use of the systems related to the functions.
- Build a close working relationship with Donor Journey Officer to develop joint plans for and manage the communication to the wider donor base, ensuring consistency and coherence.
- Ensure that all relevant data and reporting needs from Business Intelligence team are established and successfully implemented.
- Make sure all data provided and introduced in the system is clean.
- Become proficient in the use of Salesforce, Marketing cloud and any other donor engagement system required to implement the strategies.
- Along with Business Intelligence team build the report and dashboards and make sure data is accurate and consistent.
- Work closely with the Donation processing team always looking for ways to improve the processes and results.
- Align with the Donor Journey Officer to customize and setup the Donor Journeys in Marketing Cloud.
- Manage budget to ensure funding is always available.
- Ensure that all contracts are kept up to date in the VISION system and all invoices are
- processed and paid on time.
- Ensure that all UNICEF procedures are always followed.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.Remarks:UNICEF's active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidate are encouraged to apply.UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.Only shortlisted candidates will be contacted and advance to the next stage of the selection process.Advertised: 04 Mar 2024 Singapore Standard Time
Deadline: 17 Mar 2024 Singapore Standard Time