About Club Med Inventor of the all-inclusive holiday's concept 74 years ago, Club Med is present in 40 countries with 80 resorts worldwide. Thanks to the professionalism & constant friendly availability of its unique 20,000 GOs of 100 different nationalities, Club Med is today the only worldwide brand that offers all-inclusive premium and multicultural vacations for families and couples. Purpose: To aligned with Club Med's overall strategy and within a &aposcustomer care excellence' approach Responsibilities and Tasks: The scope of the role covers South East Asia & Pacific, with a strong coordination at a global level. Gain full knowledge of the current Ambiance, Sports and Family experiences in ESAP resorts Propose impactful product evolution in line with customer expectations and know how to implement them Ensure ongoing compliance with brand product standards Serve as operational referent, providing support to resort teams and solving day-to-day implementation challenges Monitor guest satisfaction indicators and drive corrective action plans when necessary Organize regular site visits and schedule visits from relevant experts to support resort operations Manages a team of 3 to 4 collaborators and animates the pool of leisure GO's in resort, with CDV Mission 1 : Implementation and Optimization of Existing Products and Services Maintain awareness of industry trends and innovations relevant to Ambiance, Sports and Family experiences Propose evidence-based product evolutions, using benchmarks, market studies, and operational feedback Lead the design and deployment of new experiences: define specifications, budgets, toolkits, and communication packages Support initial deployments alongside resort teams Identifies and anticipates the impacts of product evolutions on human resources (framework, required skills, etc.) and participates in coordination meetings (talent pool review, allocation, etc.) Lead annual OPEX and CAPEX planning and manage budget execution for the product scope Mission 2 : New Resort Openings - Concept Design and Implementation Co-develop with architects and stakeholders the experience design and functional layout for Ambiance, Sports and Family areas in new resorts Contribute to the definition and update of construction and product standards Review and validate spatial layouts and equipment needs (e.g., surface area, construction program, design intent) Define and prepare SOE (Small Operating Equipment) lists Ensure operational readiness at opening Conduct post-opening evaluations to identify improvement areas Mission 3 : Talent Development - HR & Training Support Supports the BU priorities (recruitment, employer brand, training, etc.) Assists in the design of educational programs (co-construction of learning paths & modules) to upskill Resort teams in line with product evolutions Collaborate with HR Business Partners and UDT (training) to create and enhance training content for Ambiance, Sports and Family roles Identify and monitor high-potential team members within the product domain Actively coach resort managers (e.g., Sports Managers, Family Managers) during visits Participate in the assignment planning process for key roles in partnership with HR Contribute to career path development and future organizational design within the product stream Foster a culture of innovation and transversal collaboration across resort teams Mission 4: Hygiene & Safety Compliances Work in collaboration with the Health & Safety department to keep activity-specific checklists and guidelines up to date Monitor facility and equipment conditions, and ensure teams are trained on safety procedures Follow up on audit results and contribute to the implementation of corrective actions Mission 5: Product Communication Ensures coordination and communication with the Product Information team and the Product & Services communication team regarding new developments and evolutions in the Leisure division (new products, renovations, new resorts, product/service discontinuations, etc.) Mission 6: Management Defines roadmaps for each team member Sets objectives aligned with the strategy and priorities, and supports the team in their skill development Requirements: Degree or Master in Hospitality Management/Business Administration or equivalent Minimum 5 years of operational experience Possess strong knowledge in Ambiance, Sports and Family experience management, Resorts Operational , regional safety standards Possess strong creativity mindset , service- and guest-oriented mindset , team management & Leadership skills Passionate about experience design with solid background in Ambiance, Sports, and Family experience management Resilient and adaptable in a fast-paced, dynamic environment Proven experience in budget planning and cost control Familiarity with Asian customer expectations and cultural sensitivities Proficient in Microsoft Word, Excel, PowerPoint Proficiency in French is an added advantage Show more Show less