JOB SCOPE:Answer incoming calls including email and chat in a timely manner.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Keep the customer’s privacy and protect customer information.Meet personal/team qualitative and quantitative targets.Provide accurate information and excellent customer service.REQUIREMENT:Relevant 1 year of working experience in contact center as customer services.Minimum SPM and above.Knowledge of customer service practices and principlesSuperior listening, verbal, and written communication skillsExcellent verbal and written communication skills in Mandarin & English.Responsibilities: Eligibilities:
